Information for cardholders

Dear customers!

Please be informed that on 06.01.2021, JSC "Pravex Bank" will stop the extension of payment cards that expired. Cards with expiration date on April 30, 2021 will be extended until the end of May 2021, after that on May 31, 2021 all cards that have been extended from March 2020 to April 2021 will be blocked. If you have not yet received a new card to replace the one that has expired, we advise you to contact the branches to order and receive a new payment card on time.

Also we would like to inform you that the offer to use the free PCR service is a COVID 19 test at Boryspil Airport (Terminals D and B) and Odessa Airport for holders of Mastercard World Elite payment cards wit PRAVEX BANK. In case of termination of the transferred service, the date will be notified additionally, but not later than 7 days before the date of expired.


Rule No.1: “Keep your PIN-code, login and password for access to ONLINE PRAVEX in a place inaccessible for external persons and do not tell them to anybody”

Rule No.2: “Do not allow compromising of your card and do not address unknown people with the request to help you to use the plastic card”

Rule No.3: “Do not leave the ATM too early and wait obligatory the full processing of your request”

Rule No.4: “Never provide information on your cards to third parties, even if they address you allegedly on behalf of the servicing bank and of the NBU”

Rule No.5: “Be careful, if you receive an SMS-message from an unknown sender or author with the request to send the received code or strange instructions to another number”

Rule No. 6: “Do not carry out any communication with persons unknown to you regarding your card, even if it is proposed to verify its functioning and functioning of the mobile banking”

Rule No. 7: “While paying for goods in the Internet, be careful and do not disclose personal data”

Rule No. 8: “Do not carry out payments in the Internet for goods to unverified Internet-shops and companies”

Rule No. 9: “Use reliable passwords and do not pass them to anybody”

Rule No. 10: “Always contact your bank and keep in touch with it”

0 800 500 450 – free from landline and mobile telephones within  the territory of Ukraine;

(044) 201 16 17(62) – Kyiv, calls are charged according to the  conditions of operators providing communication services.

To download Memo for clients while using the card.pdf