Reasons for refusal to pay refund

According to instruction on refund of «TAX FREE» receipts of «GLOBAL BLUE» company, the main reasons of  refusal to pay refund are:

  • Not eligible to receive reimbursement are the clients residing and living in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France (including Monaco),Germany, Great Britain (including Isle of Man), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal (including Azores and Madeira Island), Romania, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden.
  • Refund shall not be made under the forms which bear a Romanian seal.
  • Refund shall not be made under the forms requiring additional check or if not all requirements of the country issuer of «TAX FREE» form were observed while issuing it. 
  • Absence of customs seal on «TAX FREE» receipt.
  • Corrections in «TAX FREE» receipts and/or fiscal receipts/invoices of the shop.
  • «TAX FREE» receipt and / or fiscal receipt / invoice of the shop is/are damaged – torn, cut in, etc.  
  • Absence of fiscal receipt or shop’s invoice corresponding to a «TAX FREE» receipt, provision of copies of the mentioned documents instead of originals. We would like to draw your attention that a slip of settlement by a payment card is not a confirmation of purchase and, subsequently, may not serve as substitution for fiscal receipt / invoice of the shop.
  • Fiscal receipt / invoice of the shop does not contain the names of purchased goods, but only their articles, or only the total amount of the purchase are/is mentioned.
  • Customs seal is illegible (customs’ employee put seal inaccurately (seal is vague), not enought ink – bank’s employee is not able to determine the date of the goods export or the seal is not responsive to special devices for checking customs seals).
  • Goods were exported untimely. There is a maximal limit term, within which the client shall export goods. Ordinarily it equals to a period of 1 to 3 months from the moment of purchase of goods.
  • «TAX FREE» receipt is issued for goods, which are not subject to payment of refund (in certain countries among such goods are spirits, food products, cigarettes, etc.).
  • A client approaches the bank for refund under «TAX FREE» receipt with expired validity term or validity term to be expired earlier than in 3 weeks. It is worth mentioning that in case of providing receipt with specified validity term, a client has an option to obtain refund by sending it to «GLOBAL BLUE» company via mail on himself/herself.