TRANSFER REQUEST
Many of us are familiar with the situation where, in a group of friends, one person pays for dinner at a restaurant, and the next day starts trying to remember who transferred their share and who did not, texting friends to remind them... From now on, such awkward moments (and many others) can be avoided by using the "Request to Pay" service.
You can send a refund request to another individual - a customer of PRAVEX BANK or another Ukrainian bank, and you can also receive such a request from another person.
Service advantages:
- request by phone number
- viewing request status
- automatic reminder
How to use the service:
Send a request
- in the PRAVEX ONLINE mobile application, connect the card to which you would like to receive funds in response to your requests (Settings/Visa Direct Request to Pay Settings);
- in the Services section, select Transfer Request and New Request;
- specify the request amount, the deadline for returning funds, the reminder date, add a comment, and, if necessary, change the card for receiving funds for the request;
- select the recipient of the request
- sent requests will be displayed in the Services / Transfer Request / Sent section
- for a sent request, you will have the option to cancel the request, change request details (amount, additional reminder, return date, card for receiving return, etc.)
Receive a request
- upon receiving a PUSH notification about an incoming request, follow the received notification to PRAVEX ONLINE;
- the received request will be displayed in the Services / Transfer Request / Received section
- you have the option to ignore the request, view request details, confirm the request, decline the request, or block receiving requests from a specific sender
FREQUENTLY ASKED QUESTIONS
How does the "Request to Pay" service work?
Using the PRAVEX ONLINE mobile application, you can send requests to individuals - customers of JSC "PRAVEX BANK" or other Ukrainian banks to transfer funds to you.
How do I select the person who should send me funds for my payment request?
When creating a request, you can select the request recipient from your contact list or by manually entering the recipient's mobile phone number.
How do I send a payment request if the recipient does not have a card linked to their mobile phone number?
In this case, you can select the bank to which the request will be sent to the recipient from the list of available banks.
What should I do if I receive a payment request?
Upon receiving a payment request, you can view the request details, ignore it, confirm it, decline it, or block receiving requests from a specific sender.
What happens if I confirm a payment request?
In this case, the corresponding amount will be debited from the card you previously selected in Settings / Visa Direct Request to Pay Settings (or changed/selected upon confirming the request) and the funds will be transferred.
Which card can be selected for transferring funds in case of receiving a payment request?
From any personal card in local currency, except corporate cards, National Cashback products, eSupport, and eRecovery.
Where can I view information about received and sent payment requests?
Sent and received requests will be displayed in the PRAVEX ONLINE mobile application in the Services / Transfer Request section.
Is there a fee for using the "Request to Pay" service?
There is no additional fee for using the service. If you confirm a received payment request, the debit/transfer of funds from your card will be subject to the tariff applicable at that time for P2P transfers in PRAVEX ONLINE.
