For consumers

 Protection of rights of consumers of the Bank services.

PRAVEX BANKmakes every effort to protect the rights of our Clients.

The Bank’s relations with the client are regulated by the laws of Ukraine, regulations of the National Bank of Ukraine and agreements (contracts) between the the client and the Bank.

In accordance with the Rules (contractual terms) for provision of services under conditions of comprehensive services for clients – individuals of PRAVEX BANK, which are an integral part of the Individual Comprehensive Service Agreement, disputes that arise during the term of the Agreement, shall be settled by negotiation. In case of failure to reach agreement - in court according to the current laws of Ukraine.

The Bank implements all the maximum measures to avoid conflicts of interest between the Bank’s employees and clients, as well as conflict of interests of the Bank’s clients.

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Processing and protection of personal data

Dear clients!

We inform you that PRAVEX BANK carries out processing of personal data, provided by you, exclusively in compliance with the requirements of the Law of Ukraine “On Personal Data Protection” for the purpose of providing banking, financial and other services, regulated by the current laws of Ukraine, fulfillment of the terms and conditions of agreements that have been / will be concluded by the Bank, implementation and protection of the rights of the parties under concluded agreements, in order to increase the number of clients and assess the impact of these services on the Bank’s activities, as well as in order to comply with the requirements of the current laws by the Bank, and, in particular, for the purpose of preparation and submission of statistical, administrative and other reporting, as well as for the purpose of putting the specified data to the registers of borrowers, credit reference bureau, registers of property encumbrances, areas of various kinds of information messages, etc.

Processing of personal data, relating to bank secrecy, is carried out by the Bank in accordance with the requirements of the Law of Ukraine “On Banks and Banking Activity”, as well as regulations of the National Bank of Ukraine.

The Bank enters your personal data into its own Personal Data Base of clients. The purpose, with which the Bank enters your personal data into the Personal Data Base of clients, is given above.

Personal data is transferred to third parties solely in compliance with the requirements of the Law of Ukraine “On Personal Data  Protection” and the current laws of Ukraine. Your personal data may be provided, in particular, to the state authorities and local governments, as well as to enterprises, institutions, organizations and individuals, including foreign legal entities and individuals, in accordance with the Law of Ukraine “On Personal Data Protection”, and in accordance with the consent, given by you, for processing of personal data, and in accordance with the procedure, established by the current laws on preservation of bank secrecy

In accordance with Article 8 of the Law of Ukraine “On Personal Data Protection”, you, as a subject of personal data, have the following rights:

  • to know about sources of collection, location of your personal data, the purpose of its processing, location or place of residence (place of stay) of the owner or manager of personal data, or to give a corresponding order for receipt of this information by authorized persons, except in cases provided by the law;
  • to receive information about the terms of granting access to personal data, in particular, information about third parties, to which your personal data is transferred;
  • to access your personal data;
  • to receive, no later than thirty calendar days from the date of receipt of the request, except in cases, stipulated by law, the answer as to whether your personal data is processed, or to receive the contents of such personal data;
  • to make a motivated request to the owner of personal data with the objection against processing of your personal data;
  • to make a motivated request to change or erase your personal data by any owner and manager of personal data, if these data is processed illegally or is unreliable;
  • to protect your personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision of them, as well as protection against providing information that is unreliable or defamatory for honour, dignity and business reputation of an individual;
  • to file complaints about the processing of your personal data to the Human Rights Ombudsperson or to the court;
  • to apply remedies in case of violation of the laws on personal data protection;
  • to make reservations about limitation of the right to process personal data with consent;
  • to cancel consent for processing of personal data;
  • to know the mechanism of automatic processing of personal data;
  • for protection against an automated solution that has legal implications for you.
  • Notification for counterparties
  • Notification for legal entities and private entrepreneurs
  • Notification for individuals

Information on the provision of payment services at PRAVEX BANK in accordance with the Law of Ukraine On Payment Services

Warning! After the termination of the banking service agreement, including due to the expiration of the term, termination, or performance of such agreement, the client may request information (certificate) from the bank regarding the performance of obligations by the parties established by the agreement, including information (certificate) about the absence of arrears and the client's full performance of obligations under the agreement, which the bank provides in the form of a paper or electronic document (at the client's choice) within 5 working days from the date of receipt of such a request by the bank.