PRAVEX BANK contact center did not stop work for a single minute


PRAVEX BANK constantly improves and makes its services more accessible to clients.

Responding quickly to the challenges of time, the bank urges customers for their safety to issue requests using remote services. One of the most popular is the contact center, whose task is to find solutions and provide uninterrupted client support.

PRAVEX BANK contact center works around the clock, providing clients with information about the bank's products, services, tariffs, and looking for inclusive solutions for complex requests. Specialists also answer written questions left by clients on the bank's social networks.

"PRAVEX BANK contact center did not stop its work for a single minute, even on February 24, 2022, the day of the full-scale invasion. Operators could connect from home, on the road or in a bomb shelter - wherever there was Internet coverage. I want to note that we were well prepared for remote work thanks to the quarantine: all colleagues work on laptops, and communication is established in messengers," said Tetiana Domanska, PRAVEX BANK contact center head.

In 2022, contact center specialists provided more than 166,000 consultations. Most of the clients were interested in the issue of card limits and NBU restrictions regarding these limits, loans, work of branches and technical support of legal entities on the PRAVEXBANK BIZ.

Recently, PRAVEX BANK joined the POWER BANKING project. In January 2023, there was an increase in questions regarding the addresses of branches that operate and provide the necessary banking services even during long-term power outages.

Also, more and more clients are interested in PRAVEX ONLINE: what operations can be done through the application without visiting the branch; how to open a card or account online; about the opportunity to become a client of the bank online, etc.

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