The repayment of the overdue exposure under the Consumer Loan Agreement shall be carried out according to the terms of the agreement concluded with the financial services consumer.
WAYS TO REPAY THE OVERDUE EXPOSURE:
- Through the Bank’s branch
- Through the branches of other banks by transferring funds to the relevant account to repay the loan specified in the Agreement with the consumer.
- In PRAVEX ONLINE mobile application and its web version.
Financial services consumers can find out details for exposure payment and the amount of an overdue exposure in the Bank's branches
As a rule, The Bank shall assign the right of claim under non-performing loans in cases where other methods of exposure settlement were unsuccessful or are economically inexpedient or in other cases by the Bank's decision. The decision on the assignment of the right of claim to the new lender and the terms of the assignment of the right of claim shall be taken by the Bank's authorized management body.
When assigning the right of claim under the Consumer Loan Agreement to a new lender, the Bank shall act according to civil legislation, taking into account the specifics established by the Law of Ukraine On Consumer Lending.
In case of assignment of the right of claim under the Consumer Loan Agreement to a new lender, the Bank shall notify the consumer of this fact in the manner identified by Part 1 of Art. 25 of this Law and stipulated by the Consumer Loan Agreement, and shall notify of the transfer of the consumer's personal data to the new lender, as well as provide information on the new lender to the consumer (name, identification code of a legal entity in the Unified State Register of Enterprises and Organizations of Ukraine, location, contact information - phone number, address and e-mail address).
According to the Law of Ukraine No.2459-IX On Introduction of Amendments to Certain Lawsof Ukraine Regardingthe Settlement of the Overdue Exposure During the Period of Martial Law in Ukraine dd. July 27, 2022 (https://zakon.rada.gov.ua/laws/show/2459-20#Text), borrowers who belong to the categories of citizens protected under this Law shall have the right to notify the bank of their desire to terminate the interaction with bank representatives regarding the settlement of their overdue exposure. The law prohibits the interaction on one's own initiative with the borrower, his(her) relatives, representative, heir, guarantor or property guarantor, third parties with whom interaction is stipulated in the Consumer Loan Agreement and who gave consent to such interaction, who belong to the category of protected persons (hereinafter – “the Protected persons”) and submitted a relevant statement to the bank on their belonging to this category.
- Validity term and type of communication:
During the settlement of the overdue exposure during the period of martial law in Ukraine introduced by Decree of the President of Ukraine No.64/2022 On Introduction of Martial Law in Ukraine dd. February 24, 2022 approved by the Law of Ukraine On Approval of the Decree of the President of Ukraine On Introduction of Martial Law in Ukraine, and within 90 days from the date of its termination or cancellation.
- What is required by law from a bank or a collection agency:
Do not directly interact on your own initiative with:
а) the consumer who reported his(her) belonging to the protected category or regarding whose belonging to the protected category was reported by the relatives of such a consumer, his(her) representatives, heirs, guarantors, property guarantors or third parties, the interaction with whom is stipulated by the Consumer Loan Agreement, in the manner prescribed by this law, and who gave consent to such interaction;
б) close people of the consumer that belongs to the protected category, his(her) representative, except for the representative who is not a close person of such a consumer and third parties, the interaction with whom is stipulated by the Consumer Loan Agreement of such a consumer and and who gave consent to such interaction.
- Protected category includes:
a) servicemen of the Armed Forces of Ukraine, other military formations established according to the laws of Ukraine and law enforcement agencies of special purpose, the State Special Transport Service and the State Service of Special Communications and Information Protection of Ukraine who are doing military service on the territory of Ukraine;
b) servicemen who became persons with disabilities due to an illness related to doing military service or due to an illness related to doing military service after their release from military service;
c) family members of servicemen who have died, deceased or are missing;
d) persons in captivity, persons with whom contact was lost and missing persons;
- Confirmation of belonging to the protected category shall be provided by the following documents according to the Law:
а) for servicemen of the Armed Forces of Ukraine, other military formations established according to the laws of Ukraine and law enforcement agencies of special purpose, the State Special Transport Service and the State Service of Special Communications and Information Protection of Ukraine who are doing military service on the territory of Ukraine, - signed by the commander (Head, manager) or the person who substitutes him of the relevant structural unit, in which such a serviceman is serving, or by Head of the Territorial Recruitment and Social Support Center that took measures to call the consumer up for military service, the certificate with a heraldic seal in the form established by Attachment No.2 to this Law. It is allowed to compile a statement in a handwritten way;
b) for servicemen who have become disabled due to the illness related to military service or due to the illness related to military service after their release from military service, - the certificate of a disabled war veteran;
c) for family members of servicemen who died or deceased, - the certificate of a family member of the deceased;
d) for persons who are in captivity, persons with whom contact was lost, missing persons, for family members of servicemen who are missing, - information provided by the state enterprise that performs the functions of the National Information Bureau regarding the fact that a person is held captive, or held hostage by the aggressor state, or is included in the register as one with whom contact was lost, or who has gone missing.
The acceptance of notifications from the Bank's borrowers who belong to the protected category or the representatives of such borrowers of their desire to terminate the interaction with Bank representatives regarding issues of settlement of the borrower's overdue exposure with documents confirming the borrower's belonging to the protected category in any of the following convenient ways:
- by post mail to the Bank's address - 9/2 Кlovskyi Uzviz, Kyiv City, 01021, Ukraine.
- by email to the Bank's email address: bank@pravex.ua.
Important! The consumer who has lost his(her) belonging to the protected category shall notify the Bank of this fact within 30 calendar days from the day of losing belonging. The Bank shall have the right to apply for confirmation of information on the consumer's belonging to the protected category to the central executive body under which the structural unit, in which such a consumer is serving, the territorial recruitment and social support center, which took measures to call the consumer up for military service, of the state enterprise that performs the functions of the National Information Bureau, regarding information that a person is held captive, or held hostage by an aggressor state, or is included in the register as one with whom contact was lost, or who has gone missing.
- The Bank can initiate activity on overdue exposure settlement starting from the first day of the occurrence of the overdue payment of the consumer's monetary obligation.
- The Bank can assign the right of claim under the Consumer Loan Agreement to a new lender starting from the first day of the occurrence of the overdue payment of the consumer's monetary obligation.
- From the moment of such assignment of rights of claim under the Consumer Loan Agreement, the new lender shall acquire all or the relevant part of the Bank's rights under the Agreement, including the right to further assign the right of claim under the Agreement.
If a representative of the Bank or a collection agency committed the violation of the requirements for interaction with consumers and other persons during the settlement of the overdue exposure (requirements for ethical behavior) established by Art.25 of the Law of Ukraine On Consumer Lending, the consumer, his(her) relatives, representative, heir, guarantor, property guarantor or third parties with whom the interaction is stipulated by the Consumer Loan Agreement and who gave consent to such interaction, during the settlement of the overdue exposure, can notify the Bank of such cases of violations through the following open communication channels:
- address for submitting written appeal letters of citizens: 9/2 Кlovskyi Uzviz, Kyiv City, 01021, Ukraine;
- e-mail box: bank@pravex.ua
