PRAVEX BANK conducted the second wave of customer opinion research this year. The obtained data shows that 80% of the surveyed clients are completely satisfied with the Bank’s work.
The results of the research confirm the high level of service. Clients rated the work of network employees and the quality of online services the highest. According to the results of the research, the loyalty index (NPS) increased to 48, and the satisfaction index (CSI) is 9.2 out of 10 possible. In total, more than 3,000 customers were interviewed.
"The client is a key person in our Bank, and we always listen to opinions, highly value reviews and recommendations. Regular customer experience surveys help us better understand customer needs and identify areas for further improvements. Our goal is to provide service that meets high-quality standards and provide a positive experience of cooperation with PRAVEX BANK. Understanding that customers are the heart of our business, we constantly improve internal processes and offers to give them the best," said Nadiia Sofiiuk, Head of CRM and Customer Satisfaction office of PRAVEX BANK.
Customer opinion research is an important tool for assessing trust and identifying opportunities for improvement. Thanks to him, the Bank not only responds to the needs of customers but also actively works to exceed their expectations.