Instructions on accepting cards to payment

- CLEAR - return to initial position;

- BACK SPACE - editing keys (characters deletion);

- ALPHA - letter symbols enter keys;

- FUNC ENTER - operations confirmation keys;

- 0..9 - digit-letter keyboard.

Payment for goods

1. Pass customer's card with magnetic stripe downwards. If this is a chip card, insert it in terminal chip-reader with chip upwards.

2. Available operations list will appear on the display. "Payment for goods" is chosen by default, confirm by pressing green button.

3. Enter the last four digits of card number and confirm by pressing green button.

4. Verify card number and term of validity with information displayed on POS-terminal monitor. If these data coincide, confirm by pressing green button.

If these data do not coincide, that means that the card is forged (see Instruction annexed to the Agreement).

5. Enter required amount and confirm by pressing green button.

6. In some cases terminal may inquire customer's card PIN. In that case, the customer must enter his/her PIN on digit keyboard of POS-terminal or external PIN-pad, and the cashier must confirm this operation by pressing green button.

7. Terminal tries to communicate to banking processing (host) for authorization.

8. Inscription on the display: "OPERATION HAS BEEN APPROVED" means that the operation has been successfully completed.

After two receipts have been printed out from the terminal, one receipt bearing cashier signature is given to the customer, the other bearing customer signature remains with the cashier.

It is compulsory that the receipt bears customer's signature. Receipt without signature entitles the bank to refuse indemnification on transaction. If signature on receipt does not coincide with signature on card, ask the customer to present his/her passport and put his/her signature once more on the same receipt. If signatures once more do not coincide or if the customer refuses to sign the receipt, you must refuse to perform transaction on this card and cancel this transaction (see the clause "TRANSACTION CANCELLATION").

If any transaction was refused, one receipt is printed out with the explanation of refusal cause.

If explanation text on the receipt is as follows: "ERROR IN PIN PROCESSING" then see the clause "DATA TRANSMISSION PARAMETERS DOWNLOADING".

Transaction cancellation

• Transaction cancellation is required to cancel the transaction which is located in current terminal information packet.
• Any transaction can be cancelled only before information packet sending from POS-terminal.
• To perform this transaction, it is obligatory to have purchase receipt and customer's card.

1. Pass customer's card with magnetic stripe downwards in the direction of POS-terminal. If this is a chip card, insert it in terminal chip-reader with chip upwards.

2. Available operations list will appear on the display. Using F1 (up) and F4 (down) keys, choose "CANCEL" and confirm by pressing green button.

3. Enter cashier number, password and confirm by pressing green button.

4. Enter the last four digits of card number and confirm by pressing green button.

5. Verify card number and term of validity with information displayed on POS-terminal monitor. If everything is identical, confirm by pressing green button. If these data do not coincide, that means that the card is forged (see Instruction annexed to the Agreement).

6. Enter four-digit number of receipt on which you need to perform transaction cancellation and confirm by pressing green button.

7. Repeat actions as set out in clauses 7-8 in "PAYMENT FOR GOODS" section.

Goods return

• Goods return transaction is used for repayment to customer card account when returning goods purchased with the card.
• To perform this transaction, it is necessary to have purchasing receipt and customer card.
• Goods return transaction can be carried out only after packet information dispatch from POS-terminal.
• Funds will be returned on customer card account 3-4 days after the moment of packet information dispatch from POS-terminal.

1. Pass customer's card with magnetic stripe downwards in the direction of POS-terminal. If this is a chip card, insert it in terminal chip-reader with chip upwards.

2. Available operations list will appear on the display. Using F1 (up) and F4 (down) keys, choose RETURN and confirm by pressing green button.

3. Enter cashier number, password and confirm by pressing green button.

4. Repeat operations indicated in clauses 3-6 of "PAYMENT FOR GOODS" section.

5. Inscription on the display: "OPERATION HAS BEEN APPROVED" means that the operation has been successfully completed.

After two receipts have been printed out from the terminal, one receipt, bearing cashier signature, is given to the customer, the other, bearing customer signature, remains with the cashier.

It is compulsory that the receipt bears customer's signature. Receipt without signature entitles the bank to refuse indemnification on transaction. If signature on receipt does not coincide with signature on card, ask the customer to present his/her passport and to put his/her signature one more time on the same receipt. If signatures once more do not coincide or if the customer refuses to sign the receipt, you must refuse to perform transaction cancellation on this card and cancel this transaction (see the clause "TRANSACTION CANCELLATION").

If any transaction was refused, one receipt is printed out with the explanation of refusal cause.

Order of chip cards acceptance

1. Insert the card into chip-reader of terminal with chip upwards. The card must remain in chip-reader up to operation termination.

2. Afterwards, you should act in the same way as with magnetic stripe card (See clauses 2, 5, 6, 7, 8 "Payment for goods")

3. After terminal has printed out receipts and "TAKE BACK THE CARD" inscription has appeared on the screen, withdraw the card from the chip-reader.

4. If chip is damaged and it was impossible to perform the operation with chip use, terminal will propose to read information from card magnetic stripe.

Only after this, it is possible to roll along chip card through magnetic stripe and the order of use will be similar to magnetic cards use order.

Receipt copy printing out

After data packet dispatch, it is impossible to obtain receipt copy for this operation.

 

To print out receipt copy of the last operation, you should press F2 functional key and confirm the operation by pressing green button. After that, terminal will print out one copy of receipt for the last operation.

Sometimes, you may need to make a copy of receipt of an operation performed during the day before data packet dispatch. For this purpose you should perform the following operations:

1. Enter menu by pressing F1 button.

2. List of available operations will appear on the display. By pressing keys F1 (up), F4 (down) choose "PRINT RECEIPT COPY" and confirm this operation by pressing green button.

3. Enter cashier number, password and confirm by pressing on green button.

4. Enter four-digit number of receipt copy of which is required and confirm by pressing on green button. Terminal will print out one copy. This copy will be identical to the original, but the receipt will be marked with "Copy" inscription.

Information packet dispatch

To transfer funds according to performed operations, terminal must obligatory dispatch information packet. Information on performed operations is stored in this packet. At the end of every business day, this is done automatically in set time (for usability time of dispatch is agreed with cashiers). It is possible to dispatch information packet manually at any convenient time. For this purpose, you should:

1. Enter menu by pressing F1 button.

2. List of available operations will appear on the display. Using F1 (up) and F4 (down) keys, choose "TOTALS VERIFICATION" and confirm by pressing green button.

3. Enter cashier number, password and confirm by pressing green button.

4. Terminal tries to communicate to banking processing (host) and dispatch information packet.

5. After successful dispatch, terminal will print out totals verification receipt.

If during the day from the moment of last information dispatch, no further operation with card is performed, terminal will print out receipt bearing inscription "PERFORMANCE ERROR". This is not a sign of failure.

Paper replacement in terminal

Yellow-coloured indicator announces that POS-terminal contains paper for receipts and red flashing colour indicates that terminal runs out of paper. If red stripes appear on receipts it means that paper is going to expend. To replace paper, it is necessary to:

1. Open paper tray cover by pressing down the button situated on the right side of POS-terminal.

2. Place paper roll, pull out its end and close tight tray cover.

It is necessary to insert paper in a way so that heat-sensitive (the one which darkens when scratched) side is turned towards the user.

Clock setting

If time indicated in terminal is not correct, it is necessary to adjust terminal clock. To do this:

1. Enter menu by pressing F1 button.

2. List of available operations will appear on the display. Using F1 (up) and F4 (down) keys, choose "CLOCK SETTING" and confirm by pressing green button.

3. Enter cashier number, password and confirm by pressing green button.

4. Enter new date and time after the pattern by using digit keyboard and confirm by pressing green button.

Data transmission parameters downloading

In case if any transaction on entering customer card PIN was refused and terminal printed out receipt bearing "PIN PROCESSING ERROR" inscription, it is necessary to perform operation of data transmission parameters downloading in terminal. To do this:

1. Enter menu by pressing F1 button.

2. List of available operations will appear on the display. Using F1 (up) and F4 (down) keys, choose "KEYS DOWNLOADING" and confirm by pressing green button.

3. Enter cashier number, password and confirm by pressing green button.

4. List of available operations will appear on the display. Using F1 (up) and F4 (down) keys, choose "WORK", press green button, then choose "PIN-KEY" and confirm by pressing green button.

5. Terminal tries to communicate with bank processing (host) and download parameters.

6. After successful download terminal performs initialization and prints out receipt of successful download.

7. Enter PIN once more. If this operation is once more refused and terminal has printed out receipt bearing "INCORRECT PIN" inscription, this means that the customer entered wrong PIN.

If the customer enters his/her PIN in a wrong way three times running, the card is blocked automatically, to use it henceforth the customer must contact issuing bank.

If the inscription: "PIN PROCESSING ERROR" appears once more, it is necessary to contact issuing bank.

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